Relationships with customers should be constantly improving - technology alone cannot do it for you, but it can be of great help. The CAROL Contact Center solution focuses on electronic communication management. Companies providing customer support, helpdesk and assistance, telemarketing and selfservice voice solutions are using CAROL in order to improve their customer care services, to reduce operational costs and to get the most out of each customer interaction.
We can help you…
Using sophisticated routing, reporting and management capabilities across voice, SMS, e-mail, fax, web-chat and voice message channels, the CAROL solution ensures that your customers are quickly connected to the best available resource - at the first try.
Customers expect that all their interactions - in self-service and assisted service; voice, SMS, e-mail and fax - will be handled quickly and consistently. It is therefore an imperative that all of the electronic communication channels must be tightly integrated and handled centrally, with the ability to monitor important key performance indicators in real time.
…and your customers!
CAROL-ICT offers a unique, comprehensive set of software capabilities to efficiently handle each customer contact, link it with enterprise applications, centrally control its progress across the organization and deliver insights to make customer service more effective. No matter which communication channels are being used by the customer, of course.